Job Detail
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Job ID 6631
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Offered Salary 10000
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Experience 6 Years
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Gender Male
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Qualifications Degree
Job Description
- Customer Data Management
- Maintain and update the CRM database with accurate client details and purchase history.
- Segment customers based on buying behavior, preferences, and demographics.
- Ensure data privacy and confidentiality in compliance with company policy.
- Customer Engagement & Retention
- Develop and execute customer retention programs and loyalty initiatives.
- Coordinate personalized communication, greetings, and offers for VIP clients.
- Monitor post-purchase follow-ups to ensure exceptional customer satisfaction.
- CRM Campaign Management
- Plan and execute email, SMS, and WhatsApp campaigns for product launches, exhibitions, and special promotions.
- Track campaign performance and generate analytical reports on engagement and conversions.
- Collaborate with the marketing team to ensure consistency in brand tone and messaging.
- Relationship Management
- Build long-term relationships with key customers and ensure a seamless luxury experience.
- Act as a liaison between customers and internal departments (sales, design, service).
- Handle client feedback, grievances, and service recovery with professionalism.
- Reporting & Analysis
- Generate and analyze CRM reports (sales patterns, repeat clients, feedback).
- Identify potential opportunities for upselling or cross-selling.
Required skills
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