Job Detail
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Job ID 4909
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Offered Salary 10000
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Experience 5 Years
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Gender Other
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Industry Manufacturing
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Qualifications Under Graduate
Job Description
A Jewellery CRM Executive is responsible for building and maintaining strong relationships with customers, ensuring a high level of satisfaction and loyalty. The role involves managing client data, follow-ups, sales coordination, and resolving customer queries to enhance the overall customer experience.
Key Responsibilities
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Manage and update customer information in CRM software (sales records, purchase history, preferences).
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Handle customer inquiries, complaints, and service requests professionally.
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Coordinate with sales, marketing, and after-sales service teams to deliver a smooth customer journey.
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Follow up with clients regarding orders, delivery timelines, and payments.
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Build long-term customer relationships through regular communication and personalized service.
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Track and analyze customer feedback to improve service quality.
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Generate customer reports and insights for management review.
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Assist in loyalty programs, promotions, and special customer engagement initiatives.
Skills & Requirements
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Experience with CRM software / jewellery ERP systems.
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Strong communication and interpersonal skills.
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Ability to handle client issues with patience and professionalism.
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Knowledge of jewellery products (diamonds, gold, platinum) is preferred.
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Strong data management, reporting, and MS Excel skills.
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Customer-focused with problem-solving ability.
Experience
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1–4 years of experience in Customer Relationship Management (preferably in jewellery industry).
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Freshers with good communication skills & jewellery knowledge can also apply.
Required skills
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