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Order Department Executive

The Order Department Executive will handle order processing, coordination between departments, and ensure timely execution of client orders. This role involves monitoring workflow, maintaining records, and ensuring smooth communication between production, sales, and clients.

Key Responsibilities:

Receive and process customer orders accurately.
Coordinate with CAD, Production, and QC teams for order execution.
Prepare job sheets, maintain order tracking, and update records.
Ensure on-time delivery of orders as per client requirements.
Communicate order status with sales/marketing and clients.
Handle order-related queries and resolve discrepancies.
Maintain MIS reports for daily/weekly/monthly orders.
Ensure compliance with company standards and documentation.
Support the department in audits and quality checks.

Requirements:

Minimum 1–5 years of experience in order handling/admin/coordination (Jewellery industry preferred).
Strong communication and coordination skills.
Knowledge of jewellery manufacturing workflow is an advantage.
Proficiency in MS Office/ERP software.
Detail-oriented with good record management ability.

CRM – (Customer Relationship Management)

A Jewellery CRM Executive is responsible for building and maintaining strong relationships with customers, ensuring a high level of satisfaction and loyalty. The role involves managing client data, follow-ups, sales coordination, and resolving customer queries to enhance the overall customer experience.

Key Responsibilities

Manage and update customer information in CRM software (sales records, purchase history, preferences).
Handle customer inquiries, complaints, and service requests professionally.
Coordinate with sales, marketing, and after-sales service teams to deliver a smooth customer journey.
Follow up with clients regarding orders, delivery timelines, and payments.
Build long-term customer relationships through regular communication and personalized service.
Track and analyze customer feedback to improve service quality.
Generate customer reports and insights for management review.
Assist in loyalty programs, promotions, and special customer engagement initiatives.

Skills & Requirements

Experience with CRM software / jewellery ERP systems.
Strong communication and interpersonal skills.
Ability to handle client issues with patience and professionalism.
Knowledge of jewellery products (diamonds, gold, platinum) is preferred.
Strong data management, reporting, and MS Excel skills.
Customer-focused with problem-solving ability.

Experience

1–4 years of experience in Customer Relationship Management (preferably in jewellery industry).
Freshers with good communication skills & jewellery knowledge can also apply.

CorelDRAW Designer

The Jewellery Corel Designer is responsible for creating detailed jewellery designs using CorelDRAW and other design software. The role involves translating creative ideas into precise designs for manufacturing, coordinating with the production team, and ensuring designs meet quality and client specifications.

Key Responsibilities:

Create jewellery designs and technical drawings using CorelDRAW and other design tools.
Develop concepts based on client requirements and market trends.
Prepare detailed designs for manufacturing, including measurements, stones, and metal specifications.
Collaborate with production and CAD teams to ensure accurate execution of designs.
Revise and finalize designs based on feedback from clients or management.
Maintain an organized library of design templates and patterns.
Keep up to date with latest jewellery design trends and software updates.

Required Skills & Qualifications:

Diploma or degree in Jewellery Design, Graphic Design, or related field.
1–5 years of experience in jewellery design using CorelDRAW.
Strong creative and artistic skills with attention to detail.
Knowledge of metals, gemstones, and jewellery manufacturing processes.
Ability to interpret client requirements and produce accurate designs.
Good communication and coordination skills.

Salary: ₹25,000 – ₹50,000 per month (depending on experience, up to 5 years)

Benefits:

Competitive salary and incentives.
Opportunity to work in a creative and professional jewellery environment.
Growth and learning opportunities in design and production.

Tarpatta Machine Operator

We are looking for an experienced Tarpatta Machine Operator to handle rolling and wire drawing processes in a jewellery manufacturing setup. The role involves converting gold ingots into precise wires and sheets while maintaining metal integrity, dimensional accuracy, and minimal process loss. The ideal candidate must have strong technical knowledge of metal behavior and hands-on experience with rolling and drawing machinery.

Key Responsibilities

Machine Operation & Metal Forming

Operate rolling mills (manual or motorized) to convert gold into uniform strips and sheets
Use wire drawing machines or draw benches to achieve required wire diameters
Adjust machine settings such as roller gaps and tension based on production specifications

Annealing & Heat Treatment

Perform annealing (controlled heating) to maintain metal softness and prevent cracking
Ensure proper cooling and quenching processes to preserve ductility and flexibility

Precision Measurement & Quality Control

Measure wire and sheet dimensions using micrometers and calipers to meet exact tolerances
Inspect for defects such as scratches, scaling, uneven thickness, or micro-cracks
Maintain strict separation of different gold karats (18K, 22K) to avoid contamination

Maintenance & Material Accountability

Perform routine maintenance including cleaning rollers and lubricating machine components
Track and record gold usage, ensuring accurate accounting from raw ingot to finished output
Minimize process-related metal loss

Required Skills & Qualifications

Experience

5+ years of hands-on experience in gold manufacturing, specifically rolling and wire drawing

Technical Skills

Strong understanding of gold properties such as ductility and malleability
Knowledge of machine settings, tension control, and forming techniques

Other Requirements

Physical ability to operate heavy machinery safely for extended periods
High attention to detail for precision measurement and defect detection

Key Performance Indicators (KPIs)

Dimensional Accuracy: Maintain tolerance within ±0.05 mm
Metal Loss Control: Keep process loss within 0.1% – 0.3%
Machine Downtime: Minimize downtime through proper handling and maintenance

Laser Marking Operator

We are seeking a skilled Laser Marking Operator to handle fiber laser machines for engraving hallmarks, logos, serial numbers, and custom designs on gold jewellery. The role requires precision and attention to detail to ensure clean, sharp markings without affecting the finish or structure of the piece.

Key Responsibilities

Machine Setup & Operation

Set laser parameters (power, frequency, speed) based on metal type (Yellow, White, Rose Gold) and engraving depth
Accurately position jewellery using jigs/fixtures to ensure proper alignment
Perform hallmarking as per BIS (Bureau of Indian Standards) and other applicable standards

Design & Software Management

Import and edit vector files (PLT, DXF, AI) using software like EzCad
Prepare layouts for photo engraving and custom text designs as per client requirements

Quality Control & Material Safety

Inspect engraved pieces using a loupe or microscope for clarity and precision
Ensure no surface damage, blackening, or excess metal removal (burr) occurs
Identify and report defects from previous stages (casting/polishing)

Maintenance & Reporting

Perform routine cleaning of laser lenses and mirrors to maintain beam quality
Maintain daily logs of marked pieces and reconcile with production data

Required Skills & Qualifications

Experience

1–3 years of experience operating fiber laser marking machines in jewellery manufacturing

Technical Skills

Proficiency in EzCad software
Basic knowledge of CorelDRAW or Adobe Illustrator

Other Requirements

Strong hand-eye coordination for handling delicate jewellery items
High attention to detail and precision
Ability to read and verify English text and numeric serial codes accurately

Plating Department Operator

We are looking for an experienced Plating Department Operator to manage the electroplating process for jewellery pieces. The role involves applying high-quality finishing coats such as Rhodium, Gold, and Rose Gold while ensuring consistency, precision, and minimal wastage of expensive plating solutions. The ideal candidate will have strong technical knowledge of plating chemistry and a keen eye for finish quality.

Key Responsibilities

Pre-Plating Preparation

Perform ultrasonic cleaning and degreasing to remove polishing residues and contaminants
Conduct acid dipping or steam cleaning to ensure optimal metal surface preparation

Electroplating Execution

Operate plating baths while maintaining correct voltage, temperature, and immersion time
Ensure uniform color consistency across batches (e.g., Rose Gold tone matching)
Execute selective/two-tone plating using masking techniques

Chemical & Metal Management

Monitor and maintain plating solution concentrations (Rhodium, Gold solutions)
Track metal consumption per batch to minimize wastage and prevent loss
Filter and replenish chemical tanks to maintain plating quality and clarity

Quality Control

Inspect finished pieces for defects such as peeling, pitting, or uneven coating
Ensure plating thickness meets required micron standards

Required Skills & Qualifications

Experience

2–5 years of hands-on experience in jewellery electroplating

Technical Skills

Strong understanding of plating chemistry and current density principles
Knowledge of handling plating solutions and maintaining bath composition

Other Requirements

High precision in handling delicate and high-value jewellery pieces
Knowledge of safety protocols for hazardous chemicals, including cyanides
Familiarity with PPE usage and safe working practices

Key Performance Indicators (KPIs)

Reject Rate: Less than 2% re-plating due to defects
Solution Efficiency: Optimal metal usage per batch vs. benchmark
Consistency: Uniform color and finish across production batches

Security Supervisor (jewellery/manufacturing sector)

We are seeking a highly vigilant and experienced Security Supervisor to oversee and manage security operations within our jewellery manufacturing facility. The role involves safeguarding high-value assets such as gold, silver, and gemstones, preventing unauthorized access, and ensuring strict compliance with security protocols. The ideal candidate will have strong leadership skills and hands-on experience in surveillance systems and risk management.

Key Responsibilities

1. High-Value Asset Protection

Implement and monitor strict loss control processes to minimize gold and metal loss
Supervise the movement of precious materials, ensuring proper documentation for all entries and exits
Enforce mandatory frisking and metal detector checks for employees and visitors

2. Surveillance & Technical Oversight

Monitor CCTV systems, motion sensors, and alarm systems on a real-time basis
Control and manage access to restricted areas (vaults, strong rooms) using biometric or dual authentication systems
Conduct regular checks to ensure all security equipment (alarms, fire extinguishers, panic buttons) is functional

3. Team Leadership & Compliance

Supervise and train security guards, ensuring discipline and adherence to protocols
Develop and implement SOPs for emergency situations such as fire, theft, or medical incidents
Ensure readiness for audits such as RJC (Responsible Jewellery Council) and SMETA compliance

4. Incident Management

Conduct preliminary investigations into theft, discrepancies, or suspicious activities
Coordinate with local authorities, fire departments, and insurance agencies when required

Required Skills & Qualifications

Experience

Minimum 5+ years in industrial or high-value asset security (preferably jewellery/manufacturing sector)

Technical Skills

Proficiency in IP-based CCTV systems and Video Management Systems (VMS)
Knowledge of access control systems and alarm monitoring

Other Requirements

Physically fit and alert for regular patrol duties
High integrity with a clean background record (mandatory verification)
Strong observation and decision-making skills

Education

Graduate in any discipline
Certification in Industrial Security or Fire Safety preferred

Data Entry / MIS Executive (Gold Jewellery Industry)

We are looking for a detail-oriented Data Entry / MIS Executive to support our production and inventory teams in the jewellery manufacturing unit. The candidate will be responsible for accurately recording and maintaining real-time data related to gold issuance, returns, inventory, and production processes in the ERP system. Precision and confidentiality are critical in this role.

Key Responsibilities

Production & Metal Tracking

Record daily issuance and return of gold (18kt, 22kt, etc.) and gemstones across departments
Enter accurate weight details including Gross Weight, Net Weight, and Stone Weight
Update job sheets to track movement through stages such as casting, setting, polishing, and other departments

Inventory & Stock Reconciliation

Maintain updated records of raw materials, WIP (Work-in-Progress), and finished goods
Assist in physical stock audits and report discrepancies immediately
Record inward entries for raw materials and generate challans/barcodes

Documentation & Reporting

Generate daily MIS reports including production summaries, labor cost reports, and stock status
Maintain organized digital and physical records (job bags, design images, attendance records)
Ensure strict confidentiality of design data and metal inventory records

Required Skills & Qualifications

Experience

2+ years in data entry or MIS, preferably in gold jewellery industry

Digital Marketing Executive (Jewellery Industry)

We are looking for a creative and performance-driven Digital Marketing Executive to promote our jewellery manufacturing capabilities and designs. The ideal candidate will be responsible for content creation, social media management, and running targeted ad campaigns to generate leads and drive sales. A strong sense of aesthetics, especially in showcasing gold jewellery, is essential.

Key Responsibilities

Content Creation & Aesthetics

Plan and execute high-quality product photography and videography, focusing on macro shots and sparkle videos
Create engaging Reels and Shorts showcasing craftsmanship (e.g., casting, hand-setting processes)
Write compelling content highlighting purity, hallmarking, and unique design elements

Social Media Management

Manage and grow Instagram, Facebook, and LinkedIn profiles
Engage with followers, respond to DMs, and build an active online community
Maintain consistent brand tone and visual identity

Performance Marketing (Lead Generation)

Plan and run targeted ad campaigns on Google and Meta platforms
Execute retargeting campaigns for users who interact with the website or specific products
Optimize campaigns for leads, conversions, and ROI

SEO & Website Management

Optimize website content using relevant keywords such as “handmade gold jewellery,” “custom bridal sets,” and “gold manufacturer”
Manage digital catalogue or e-commerce backend, ensuring accurate pricing and stock updates

Required Skills & Qualifications

2+ years of experience in digital marketing, preferably in jewellery, luxury, or fashion industry
Proficiency in Canva, Adobe Suite, Meta Business Suite, and Google Analytics
Strong portfolio showcasing product photography/video work (especially gold textures and lighting)
Understanding of social media trends, especially Instagram Reels and short-form video content
Basic knowledge of SEO and performance marketing strategies

Experience

Experience Required: 2+ Years

CAD Designer (Gold Jewellery)

We are looking for a skilled CAD Designer with expertise in jewellery manufacturing, specifically in chain and studded link design. The ideal candidate will be responsible for creating precise, production-ready 3D models while ensuring structural integrity, flexibility, and cost efficiency. This role requires a strong understanding of both design aesthetics and manufacturing processes.

Key Responsibilities

Design high-quality 3D models for plain metal chains such as Cuban, Rope, and Figaro, ensuring seamless interlocking and smooth mechanical movement
Develop studded chain link designs, including prong, pavé, and channel settings with secure stone placement
Ensure all designs meet technical standards, including wall thickness and casting shrinkage considerations
Optimize designs for weight and cost efficiency by calculating gold weight and diamond breakdowns
Prepare accurate and error-free STL/SLC files for CAM and 3D printing processes
Collaborate with production teams to ensure designs are feasible and production-ready

Technical Skills & Requirements

Expertise in Rhino (NURBS modelling) or Matrix Gold for jewellery CAD design
Strong understanding of chain engineering and micro-level detailing
Knowledge of casting, stone setting, finishing processes, and shrinkage factors
Ability to maintain precision for flexibility and durability in chain structures
Experience in handling studded jewellery designs

Qualifications

Diploma or Degree in Jewellery Design or CAD from a reputed institute (such as NIFT, IIG, or GIA)
Minimum 5+ years of hands-on experience in jewellery CAD design